Please be advised that there is an upcoming UI change in Genesys Cloud. Here is the current timeline for this rollout, although please note these are subject to change:
August - September 2025: Beta testing
September 29, 2025: General availability (early adopter): Customers can choose between the legacy and new UI/UX. Admins control the experience. We will start enabling this across our Genesys orgs (comms will be sent separately as we move closer to the dates)
October 29, 2025: General availability (tentative): All Genesys Cloud customers use the new UI/UX