Team Global Express

Please be advised that there is an upcoming UI change in Genesys Cloud. Here is the current timeline for this rollout, although please note these are subject to change:

• August - September 2025: Beta testing
• September 29, 2025: General availability (early adopter): Customers can choose between the legacy and new UI/UX. Admins control the experience. We will start enabling this across our Genesys orgs (comms will be sent separately as we move closer to the dates)
• October 29, 2025: General availability (tentative): All Genesys Cloud customers use the new UI/UX

For a summary of these changes, please refer to the attached slide deck.
Upcoming Genesys Cloud UI Change

If you have any questions, please reach out to probe-platformdelivery@probegroup.com.au